Polestar roadside assistance reaches you via our helpline or at your location when there's a problem with your car. If the problem can't be solved at the location, we'll arrange transport of the vehicle to an authorized dealer and help you and your passengers with temporary transport if required.
In the cabin of your Polestar, you'll find a CONNECT button for guaranteed 24/7 breakdown help and an SOS button for emergencies. By putting your primary sources of help right where you need them, you get the assistance you require.
In the unfortunate event of a breakdown, you can use the dedicated CONNECT button in the ceiling. It provides our assistance team with your exact location and connects you to an agent who can start the process of helping you. Alternatively, you can call Polestar support and follow the instructions or use the Polestar app.
The ceiling SOS button in your Polestar should be used in the case of emergencies, such as a traffic accident. If the accident is serious, your Polestar will perform an automatic emergency call.
Polestar roadside assistance is included with every new car and coverage duration is 4 years in most markets.
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